Functie

You will contribute to the translation of business needs into technical requirements, and participate in implementing and documenting the necessary digitalization steps to optimize the operational processes. As an application support specialist, you will be part of a team that plays a crucial role in the digitalization of our Food business and help ISS to continue delivering quality Integrated Employer .

The application Support Specialist delivers the service for the IT service management processes, ensuring the smooth operation of the applications.

Your tasks

Administration, monitoring and maintenance of software applications and its infrastructure Configuration of software parameters and master data to meet business requirements Safeguard alignment of master data in the applications eco system to facilitate data flows and interfacing Administer user access rights and user profiles of applications Test Applications and new software versions, “Go live” support after introduction of new solutions Investigating, diagnosing, and resolving faults and errors in applications Assessing issues,  analysing error trends and developing functionality changes to improve the way of working Reporting and creating documentation for applications Convey technical information in a way that non-technical colleagues can understand Supporting the processing of service requests Escalating unresolved incidents to service providers Jouw profiel You have a solid background in IT Infrastructure and Application Management Must possess strong written and verbal communication skills in French, Dutch and English You have an analytical mind and are very detail-oriented You are committed to quality You can thrive in complex environments A Innovative spirit is vital You are customer and service oriented You are able to collaborate by building partnerships and work together with colleagues to meet shared objectives Notions of IT development and/or Data Management is an asset Beslissingen, dienstnota's, contracten behandelen en doorgeven, zowel intern als extern Brieven, verslagen, nota’s, ... opsen en redigeren Tools voor de opvolging van de activiteiten en situatieoverzichten ontwikkelen en bijwerken Afspraken en planning van een verantwoordelijke of een medewerker organiseren
fonische oproepen en bezoekers filteren Dossiers behandelen en opvolgen (samensen, samenvatten, bijwerken van bestanden, ...) Materiaal, toebehoren en verbruiksgoederen besen
De leveringen controleren Professionele informatie en reglementering bijwerken
Documenten archiveren en klasseren Verplaatsingen van de verantwoordelijke of van teamleden organiseren De activiteiten van een team coördineren Personeelsdossiers administratief opvolgen
Aanwervingen en opleidingen logistiek organiseren Uitvoeringsvoorwaarden van onderhoudscontracten van kantoormateriaal, technische keuringen van voertuigen, ... organiseren en opvolgen Vergaderingen voorbereiden en organiseren (uitnodigingen, voorbereiding van de dossiers, reservering van zalen, ...) Documenten ingeven, briefwisseling behandelen en berichten beheren Communicatieacties en evenementen plannen en organiseren Aanbod A permanent contract, an attractive salary, fringe benefits and the chance to build an exciting career in an international environment. We attach great importance to a collegial environment and the well-being of our employees. Here, you can be "who you are". A versatile position in a constantly growing company, where you can make a difference. You'll be working in an international company with a professional image and a strong sense of belonging, culture and values. At ISS, we shape who we are and what we do, reinforcing our commitment to our customers, the people and the places we serve.

See you soon?

About ISS

ISS was founded in Denmark and has been in business for years. Today, we have become one of the world's leading general companies, with , employees in countries. We provide in the fields of catering, cleaning, support , technical , security and facilities management. ISS is a pioneer in the field of Integrated Employer (IFS), in which we offer several in a single solution, with a single point of contact and central control.

ISS in Belgium and Luxembourg

In Belgium and Luxembourg, we employ some , people. The vast majority of them work for our customers on a daily basis, as kitchen staff, cleaners, receptionists, technical and logistics personnel or Employer managers. They are managed and supported by specialists in management, administration, assistance and sales.

Our people

At ISS, it's all about people. It's our people at our customers' sites who create value for our customers' staff and visitors every day. That's why we give them all the training and technical resources they need to deliver perfect service. We teach them to be themselves with the customer and to take the initiative when the situation warrants it's the Human Touch that makes the difference, for our customers and our employees.

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